Question 1

Where is the clinic located?

Accepted Answer

We're located on Mira Bhayandar Road, Mira Bhayandar, Thane, Maharashtra 401107, India. See our Contact page for directions and a map.

Question 2

What are your business hours?

Accepted Answer

We are open Monday to Saturday, from 9:00 AM to 8:00 PM. We are closed on Sundays.

Question 3

Do you treat children as well as elderly individuals?

Accepted Answer

Yes. Dr. Ruman Mallick specializes in pediatric neuro-rehabilitation (for developmental delays or paralysis) and geriatric physiotherapy (for age-related balance issues, arthritis, and fall prevention).

Question 4

How do I book an appointment?

Accepted Answer

You can book online through our Appointment page, call us directly at +91 98927 02303, or send us a message on WhatsApp. Online requests are confirmed within one business hour.

Question 5

Do I need a doctor's referral to see a physiotherapist?

Accepted Answer

No, you do not need a referral to consult a physical therapist. However, if you are looking to claim insurance reimbursement, some insurance companies may require a referral note from an orthopaedic doctor or physician.

Question 6

What should I wear to my physiotherapy session?

Accepted Answer

We recommend wearing loose-fitting, comfortable clothing like gym wear, track pants, or a t-shirt and shorts. This allows the therapist to easily assess and treat the affected joint or muscle groups.

Question 7

What is your cancellation policy?

Accepted Answer

We request at least 24 hours' notice if you need to cancel or reschedule your session so that we can offer that slot to other patients in need.

Question 8

Does manual therapy or adjustment hurt?

Accepted Answer

Most manual mobilization and manipulation techniques are completely pain-free. You may feel a stretch or minor pressure. Mild muscle soreness for 12–24 hours post-treatment is normal as your body adjusts.

Question 9

How many sessions of physiotherapy will I need?

Accepted Answer

The number of sessions depends on your specific diagnosis and severity. Vertigo (BPPV) often resolves in 1–3 sessions, while chronic back pain or post-stroke paralysis rehabilitation may require progressive sessions spanning 6 to 12 weeks.

Question 10

What is Vestibular Rehabilitation for vertigo?

Accepted Answer

Vestibular Rehabilitation is a specialized exercise-based program designed to treat inner ear disorders. It includes repositioning maneuvers (like the Epley maneuver) to clear loose calcium crystals from the ear canal, instantly relieving dizziness.

Question 11

Do you offer package rates for long-term rehab?

Accepted Answer

Yes, we offer discounted multi-session package rates for patients undergoing long-term care, such as post-operative orthopedic recovery or neuro-rehabilitation following a stroke.

Question 12

Do you accept health insurance?

Accepted Answer

We assist with reimbursement claims. Our front desk provides fully itemized receipts, doctor referral forms, and session reports for you to submit to your health insurer.

Question 13

Will I know the cost of my treatment plan beforehand?

Accepted Answer

Yes. During your first assessment visit, Dr. Ruman Mallick will discuss your recovery roadmap, session frequency, and any associated costs, so you are fully informed before starting therapy.

Frequently asked questions